Privacy Policy
This Privacy Policy explains how Koyash ("Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit the site, use our services, make a purchase from koyashjewelry.com ("Site"), or otherwise interact with us in relation to the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether a customer, site visitor, or any other person whose information we collect as described in this Privacy Policy.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the site, update the "Last Updated" date, and take other steps as required by applicable laws.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from various sources as detailed below. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, or the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with the Site and use the Services. By "personal information," we mean any information that identifies, relates to, or could be reasonably associated with you. Below, we describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
The information you provide to us directly through our Services may include:
- Contact Information: Your name, address, phone number, and email address.
- Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Your username, password, security questions, and other information used to ensure the security of your account.
- Customer Support Information: Information you choose to share with us when you contact us via our Services.
Certain features of the Services may require you to provide specific information about yourself. You may choose not to share this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Use
We may also automatically collect certain information about your interactions with the Services ("Usage Data"). This may include device information, browser information, network connection data, IP address, and other information related to how you access and use the Site and your account.
Information We Collect From Third Parties
Finally, we may obtain information about you from third parties who collect information on our behalf, including:
- Companies that support our Site and Services, such as Shopify.
- Payment processors who collect your payment details (e.g., bank account, credit or debit card information, billing address) to process your order and fulfill our contract with you.
- Third-party companies that help us track how you interact with our Services, including through the use of tracking technologies such as pixels, web beacons, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. For more information, see the section on Third-Party Websites and Links.
How We Use Your Personal Information
- Provision of Products and Services: We use your personal information to process your payments, fulfill your orders, send you notifications related to your account, handle returns or exchanges, and manage other aspects of your account and transactions.
- Marketing and Advertising: We may use your personal information to send marketing, advertising, and promotional communications via email, text, or mail and to display ads to you for products or services that may interest you. This may include personalized ads on our site and other websites.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action against potential fraud, illegal activities, or malicious activities. You are responsible for keeping your account information secure. We strongly advise against sharing your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
- Communication and Service Improvement: We use your personal information to provide customer support and improve our Services. This is necessary to meet our legitimate interests, ensure effective service delivery, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to enhance and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interactions with our Services. We may also allow third-party service providers to use cookies on our Site to tailor services, products, and ads.
Most browsers accept cookies by default, but you can adjust your browser settings to delete or block cookies. Please note that disabling or blocking cookies may negatively impact your user experience, and some Services may no longer function correctly. Blocking cookies may not fully prevent information sharing with third parties, such as advertisers.
How We Share Personal Information
In certain situations, we may share your personal information with third parties for contractual obligations, legitimate purposes, or other reasons consistent with this Privacy Policy. These situations include:
-
Vendors and Service Providers:
Parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping). -
Business and Marketing Partners:
For service delivery and advertising. These partners will use your information according to their privacy policies. -
With Your Consent:
When you authorize us to share specific information with third parties (e.g., for product shipment, social media widgets, or login integrations). -
Affiliates or Corporate Group Members:
Sharing within our corporate group for legitimate business purposes. -
Legal Obligations and Business Transactions:
- To comply with legal obligations, such as subpoenas or search warrants.
- To enforce applicable terms of service.
- In connection with mergers, acquisitions, or bankruptcy proceedings.
Types of Personal Information We Share
| Category | Recipient Categories |
|---|---|
| Basic contact information, order details, and account information | Vendors and third parties (e.g., payment processors, fulfillment partners, customer support, analytics providers) |
| Commercial information, such as order and shopping history | Business and marketing partners |
| Internet or usage data, such as IP address and interaction logs | Affiliates, vendors, and marketing partners |
| Geolocation data derived from IP address | Service providers and business partners |
We do not use or share your sensitive personal information without your consent, nor do we use it to infer characteristics about you.
Third-Party Websites and Links
Our website may provide links to third-party websites or other online platforms operated by entities not affiliated with or controlled by us. If you follow links to websites not associated with us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee the accuracy, completeness, or reliability of information on these sites, including their privacy or security practices, and are not responsible for them. Information you share in publicly or semi-publicly available environments, such as third-party social network platforms, may be accessible to other users of the service or platform without any limitations on its use by us or third parties. The inclusion of such links does not imply that we endorse the content on these platforms or their owners or operators, except in the circumstances described in our Services.
Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If a child has provided us with personal information, and you are the parent or guardian of that child, you can contact us using the provided contact details to request that the information be deleted.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, the information you send to us may not be secure during transmission. We recommend that you avoid transmitting sensitive or confidential information through insecure channels.
The length of time we retain your personal information depends on factors such as our need to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances. In some cases, we may deny your request as permitted by law.
- Access/Right to Information: You may have the right to request access to the personal information we hold about you, including details of how we use and share it.
- Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
- Right to Correction: You may have the right to request that we correct any inaccurate personal information we hold about you.
- Right to Data Portability: You may have the right to request a copy of the personal information we hold about you and, in certain circumstances, request that it be transferred to a third party.
- Right to Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal information.
- Withdrawal of Consent: In situations where we process your personal information based on your consent, you have the right to withdraw your consent at any time.
- Objection: If we refuse to process your request, you may have the right to challenge our decision. You can do so by responding directly to our refusal.
- Managing Communication Preferences: We may send promotional emails, and you can unsubscribe from these emails at any time using the opt-out option provided in the emails we send. However, you may still receive non-promotional emails related to your account or orders.
You can exercise any of these rights by contacting us using the contact information provided below.
We will not discriminate against you for exercising any of these rights. Before providing a comprehensive response to your request, we may need to collect information such as your email address or account details to verify your identity. If you want to designate an authorized representative to make a request on your behalf, we will ask the representative to prove they have been authorized by you and may require you to directly verify your identity with us. We will respond to your request in accordance with applicable laws.
Complaints
If you have complaints regarding how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you may have the right to challenge our decision or file a complaint with the local data protection authority based on where you live.
International Users
Please be aware that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information may also be processed by our staff and third-party service providers and partners in other countries.
If we transfer your personal information outside of the European Union, we will rely on recognized transfer mechanisms, such as the Standard Contractual Clauses of the European Commission or equivalent contracts governed by the relevant competent authority in the United Kingdom, unless the transfer is made to a country that ensures an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy or wish to exercise any of the rights provided to you, please contact us by phone or email at hello@koyashjewelry.com.